Warranty & Returns
BOB Gear takes pride in its workmanship and strives to manufacture the best products possible. Therefore, we warranty our strollers against defects in material and workmanship for the periods and parts set forth below, subject to the conditions listed below. Since no product is indestructible, it does not cover defects attributable to or resulting from normal wear, abuse or alteration.
Please refer to your user guide for specific warranty information. Warranty is only valid for the original purchaser. Proof of purchase is required to exercise this warranty. Labor and freight charges are not included.
Warranty Claims
Warranty claims must be made through BOB Gear by calling customer service at 1.888.427.4829.
Shipping; Cancellations; Return Policy
Shipping. At this time, we only ship to the Contiguous United States and do not ship products ordered on the Site to Puerto Rico, Guam, or military bases or anywhere else outside the United States or outside the United States Minor Outlying Islands. When completing an order, you are responsible for entering an accurate address for delivery. Once an order has shipped, we are not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery.
Cancellations and Returns. You may cancel an order before we have packed or staged the order for shipping. If you are in any way dissatisfied with your purchase, please see Britax’s Warranty & Returns Policy, which describes the steps you will need to take. If you make a purchase through a retailer, then please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.
Damaged or Defective Products. If you make a purchase through the Site and you believe you have received damaged or defective products, then please contact us. Please retain all packaging and products you have received; you may be asked for more information to process your request.